MedeaWiz
is dedicated to provide you with intuitive digital products
and the lastest news in the industry. We also try to supply
online documentation in our Downloads
Center to help you learn and understand more about
our products quickly and conveniently. However, if you ever
encounter a problem or have a question whose answer cannot be
found in the provided documents or FAQ
section, please contact our Technical Support Department.
Our technitians and trained staff are dedicated to help you
to solve the problems.
What
Information Do I Provide to Technical Support?
Please provide
the following information when you call,
fax or e-mail:
1. Your name and company, and your contact
information.
2. Product name and model number(for example "DV-36" or DVD-2000)
3. A detailed description of the problem you are experiencing.
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| Warranty Repair |
|
All MedeaWiz products are covered by our limited manufacturer warranty. Customer is responsible for shipping charges for item(s) returned. MedeaWiz will be responsible for all labor cost, parts, and shipping cost back to the customer via ground service. |
| Out of Warranty Repair |
| All repairs/cost must be authorized by customer. Customer is responsible for all repair charge ($50.00
per hour for labor plus parts, and shipping charge both ways). For any item(s) deemed not repairable, the customer will be notified by a MedeaWiz representative. |
| Cancel Order |
| A 15% restocking fee will be charged. Shipping charge is not refundable. |
| Return for Refund |
| Customer can return item(s) for refund within 30 days of purchase, subject to a 15% restocking fee if item(s) are not defective.
No refund after 30 days. No refund for special order products. |
| How
Do I Return a MedeaWiz Product? |
If our Technical
Support engineer determines that your product needs to be returned
or possibly replaced, the following information is required to
return the product. Please download the RMA form
(Word / PDF)
and fill out the necessary info such as those indicated below
BEFORE contact our Customer Service Dept. for
a valid RMA number. (Any package sent in
without an RMA number will be subjected to No-Action. Your assigned
RMA number is valid for 30 days from the date of issue.
-Model number
-Serial number
-Date of purchase
-Proof of purchase(copy of original sales receipt or invoice of
an Authorized MedeaWiz product distributor)
-Your ship-to address and any special shipping requirements
-Your telephone number
-Your e-mail address
-Specific and detailed description of the problem
|
Note: MedeaWiz Corporation reserves the right
to charge for return shipping and handling charges on any unit
returned found to be fully operational.
|
MedeaWiz
Corporation shall have no liability with respect to
(a) data lost, regardless of the cause
(b) data recovery services
(c) data contained in any Product placed in MedeaWiz 's possession.
|
| Please read the following
shipping instructions carefully. |
| Authorized
returned products that arrive in MedeaWiz Corporation's warehouse,
without a RMA number or without appropriate warranty information
or without a copy of your Original Sales Receipt/ Invoice of an
Authorized MedeaWiz Corporation Dealer will result in "No-Action"
to be taken by the Service Department. If this is the case, you
will then be contacted via e-mail to provide the missing required
information, document(s), and or payment to complete the required
components of the RMA and to progress forward on your request.
MedeaWiz Corporation is not liable or responsible for any returned
product(s) to MedeaWiz Corporation that are incomplete, un-authorized,
unclaimed, or unknown, and are subject to, but not limited to,
destruction and or disposal in any manner deemed appropriate by
MedeaWiz Corporation after 30 calendar days from the date of receipt.
Products damaged through neglect due to improper packaging
or in shipment to MedeaWiz Corporation and any alteration to
the product (i.e., removal, damage, or tampering of labels or
seals, defacement of the product or abuse) will void the manufacture's
warranty and subject to payment for the return of the product(s).
|
--Do
not send proof of purchase or payment separately from product
return.--
--All products deemed Out-of Warrenty are subject to a minimum
$40.00USD charge, excluding freight.
-- You may be subject to a $15 service fee and return shipping
costs on items found not to be defective.
|
| We will only
be responsible for items specified and actually returned on the
RMA. Only products and quantities authorized will be accepted.
If your RMA packing list is in error, please contact MedeaWiz
Corporation Customer Service prior to sending any shipment. |
1. |
Pack the unit in its original
shipping carton if possible. If the original shipping materials
are not available, then pack the unit in a shipping carton large
enough to accommodate both the unit and at adequate packing material
on all sides. Obtain an RMA form and RMA number and be sure to
indicate the RMA number on the outside of every shipping carton.
This expedites the processing of receiving your return at our
repair facility. Finally, ship the unit freight prepaid and insured
to avoid your liability for loss or damage.
|
2. |
Seal the carton using adhesive
packing tape. Make sure all carton edges are sealed also to prevent
any tearing. Retain a record of your RMA number for possible inquiries.
Your RMA number must be placed
on the outside of your package.
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| Only one RMA
number per box. When possible, use a traceable carrier (i.e.,
Fed Ex, UPS, etc.) when shipping in your product. Customer pays
RMA shipping costs to MedeaWiz Corporation and MedeaWiz Corporation
pays RMA standard UPS ground shipping costs to customer during
the active warranty period. Send to the appropriate address as
listed below.
Please feel free to contact
technical support for any additional questions or issues
un-addressed above at (626) 839-1488 ext. 105
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